The purpose of this policy is to provide clear direction to Australian Lifesaver Training & Coolangatta First Aid policy and procedures, relating to fees, refunds, and cancellations. Australian Lifesaver Training and Coolangatta First Aid is a business name of International Skills and Education College Pty Ltd. RTO ID 40684. For the purpose of this policy, we are referring to Coolangatta First Aid Training.
This policy refers to all students, participants, and clients (group training) and includes prospective clients and those eligible for government funding/subsidy whilst participating in our training courses.
This policy is to be read in conjunction with applicable legislative instruments including the Australian Consumer Law Legislations, ASQA Standards for Registered Training Organisations (RTOs) 2015. Coolangatta First Aid will conduct all student fee administration and refunds ethically, honestly, and with fairness to all parties. Coolangatta First Aid will use the guidance and framework provided by these regulations and codes.
Prior to enrolment, information on course details and the enrolment process is made available to the participant/student. Course fees are either quoted or displayed on the enrolment process.
Upon booking confirmation, clients are issued with a tax invoice and payment methods.
Coolangatta First Aid provides a cancellation policy to clients prior to the commencement of the course and ensures that all refunds and/or cancellations are dealt with in a fair and equitable manner. All requests for refunds and/or cancellations will be acted upon within 14 days of notice received.
Withdraw prior to course completion – No refund
Extra fees may also be charged to cover the number of units completed. Should students wish to finalise incomplete units of competency in a future course, the original fee can be used as a credit towards the course. This offer is only available within the six-month period from the time the initial payment is received.
No show to class – No refund
We have limited numbers in our classes, if you don’t turn up and don’t advise us prior to attending you will not be entitled to a refund or transfer to another class.
Once the course/unit has commenced
No refund, Where payment has not been paid, clients will be invoiced
1 to 4 days prior to the course commencement date
No refund, Where payment has not been paid, clients will be invoiced.
5 to 14 days prior to the course commencement date
50% refund, plus $35* administration fee
15 days or more prior to the course commencement date
Full refund, plus a $35* administration fee
All cancellations must be emailed or can be sent via our website online form. The administration office is not opened on weekends or public holidays. The date of the received email will be taken from the first business working day after receiving the email. E.g., if an email is sent on Saturday then Monday will be the date received and days calculated to course will be taken from the following Monday.
Once a course has commenced, no refund will be made where the student/participant withdraw prior to completion. Should the student/participant wish to finalise the incomplete units or tasks, the original fee can be used as a credit towards that course. This will be looked at based on the unit/course and time frame. After six months this offer will not be applicable.
In the case where a student/participant wishes to discontinue their training without completing the course, Coolangatta First Aid will take all the necessary measures to:
From time to time there are circumstances where a refund of fees will be available. The following conditions are outlined:
All requests for refunds must be submitted in writing, addressed to Australian Lifesaver Training & Coolangatta First Aid RTO Manager, send to the email address you received when you enrolled. All requests for refunds will be acted upon within 14 days in accordance with Coolangatta First Aid Refund Policy.